Here at Affinity, our goal is to provide everyone we reach with an opportunity to thrive. For our clients, this means staying engaged with them throughout the life of their software to ensure they see the highest return on their investment possible.
Often, when a software implementation is complete, and the users are live in the software, they are simply surviving. They have made it through go-live, they’ve attended training classes, but realistically, users have only been able to master a small fraction of the software’s capabilities. To use the “crawl before you walk/run/fly” metaphor, most (if not all) users are crawling, some may be walking, but very few (if any) are running or flying. They definitely are not thriving.
Our solution to this dilemma is Affinity Complete Care (ACC). This new way of working with Affinity allows our clients to plan for and budget not only their money, but their time—to continuously improve the use of their software. Our dedicated team of Client Relationship Managers (CRMs) work with our ACC clients to handle end-user and administrative technical support issues. They also develop an ever-evolving, comprehensive, and up-to-date training curriculum for end users.
The training curriculum includes issue- or workflow-specific training sessions as well as “genius bars” (live Q&A sessions with Affinity software experts) and lunch-and-learns for end users. This program ensures that users are always aware of the latest and greatest features of their software product and trained to use them in their day-to-day work. Our ACC program also expands upon the feature training our clients receive at go-live, focusing on helping users to truly understand all of the features and functionality available to them in the product their organization has implemented. We believe that continuous learning—and the direct application of newly acquired skills to users’ jobs—is the key to maximizing any organization’s return on a software investment.
When you sign up for ACC, you will be assigned a CRM, who will be your single point of contact with Affinity. If your end users or database administrators have questions, your CRM will be available to assist via phone, email or screen share. He or she will schedule regular check-ins with you to review database analysis reports and ticket trends, and will recommend relevant topics for end-user training. Your CRM will schedule your live trainings and Q&A sessions. And, of course, all ACC clients have access to our complete library of online, on-demand training courses through Affinity Insight.
Legal-specific software is no small investment. Let Affinity help you maximize your ROI through increased adoption and utilization. Request your custom quote for Affinity Complete Care today.
